You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process, as these may be in transit to our logistics partners.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
Certain items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. The exact timing depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is due to our error.
For items returned that do not meet our return policy requirements, we reserve the right to refuse the refund or deduct a restocking fee of up to 20% of the item's value.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us with your order details. We will investigate the matter and work with our payment processor to resolve any issues. In rare cases, refunds may be delayed due to bank processing times or errors in the information provided during the original transaction.
If you have any questions about our Returns and Refunds Policy, please don't hesitate to contact us:
Address: 82 Lookout Mountain Drive, Manchester, CT
Email: [email protected]
Phone: +1 409 252 5582
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We strive to respond to all inquiries within 24-48 business hours.
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